At UNITED, our prime role is to assist you to identify needs, develop an action plan and facilitate change to enhance the success of your hotel. Our Human Resources and training services are designed to improve productivity, efficiency, communication and employee morale.
Train the Trainers
Supervisors and managers are often trainers as part of their role therefore our courses provide the essential skills needed to maximise their effectiveness in improving the skills of your staff.
Memorable Customer Service Experience
Training to create memorable customer service experience. As you step in to the shoes of your guests, this masterclass will open your eyes as to what you can do to add value to your guest experience.
Employee Motivation and Engagement Training
This course provides practical strategies to motivate your team for optimum performance. It demonstrates how to identify common de-motivators and prevent those from attacking the team morale.
In this half day or full day training for Managers, you will be involved in games and exercises, recreating and re-running real interpersonal situations and using the learning of each day to create more positive outcomes.